Skip to main content
Our digital solutions

Crafting Human Connection Through Digital Solutions

Whether you’re a start-up, SME, corporate or Bursa’s Top 100 companies looking to setup online presence, refresh, comprehensive campaign, digital roadmap or any digital solutions, our full-service capabilities as digital agency Malaysia will be the game changers to help the way you do digital. Let’s team up for success!

Grow your digital presence through result-driven web design

“Result-driven” website can be defined as a website built with a specific goal and the main purpose of having this website is to achieve the objectives and reach the results you wanted. However, it is very sad to say that Malaysia market is full of websites that built without objectives and with purpose. Especially those web design ads that claim can provide good web design with affordable price and to be completed within 7 days.

Every website should have a purpose; a result that it is being designed to attain. Otherwise, you are just wasting your money and time. Therefore, you should challenge your online business with result-driven web design.

As a digital agency with more than 10 years experience, we believe that a great web design is more about strategy than it is design. That’s why we adopt a ‘result-driven and strategy-first’ approach for every website we create.

Improving e-commerce customer experience to sell more

Most of us will know to build a successful e-commerce website will need to consider UI, UX, site Structure and SEO. Since everybody is doing the same, the question is how can we make your e-commerce website to stand out from the crowd?

Previously, like any website design companies in the market, our designs and functionalities are also mainly focused on building brand recognition, providing the user with clear messages and strong calls-to-action to encourage them to take action. However, it came to a point that we realise that all the aforesaid will not be sufficient to build you a good e-commerce store. It is simply because the market is already its mature stage with extremely high competition.

Therefore, we conclude that today a good web design company in Malaysia must be able to provide:

  • Identify your market segments and their online purchase behaviours,
  • Craft a good e-commerce customer experience to differentiate your business from the others, and
  • Formulate strategies to retain your consumers in order to gain repetitive orders.
  • Continually support to make your customers’ every purchasing journey a unique and satisfaction way.

What is e-commerce customer experience (ECX)? ECX is the digital experience your business is trying to deliver to your site visitors. The whole objective is to optimise, orchestrate and inspire experiences that will help guide site visitors along their paths to purchase.

In other words, we need to build your customers’ perceptions towards your online business and make them see how your online business treats them. All these factors will affects their purchasing behaviour and loyalty. And, ECX does not end after your consumers’ first purchase, but there should be a continually efforts and strategies to encourage them to continue to buy from you and recommend you to others.

Providing an excellent ECX is not only helpful for your online business, it’s a necessity because online shopper expectation is continue to rise day after day. Research from PwC found that 73% of all people point to customer experience as an important factor in their purchasing decisions, yet only 49% of U.S. consumers say companies provide a good customer experience.

Let’s talk! and see how can we help to build you a money-making online store.

Your reliable website maintenance and support partners

WordPress websites are easily being targeted for hacking, merely because of 2 reasons;

  1. Open source – the codes are publicly accessible, so anyone can see, modify, and distribute the code as they see fit.
  2. Popularity – WordPress is the most popular website builder with content management system (CMS) in the world. Let’s see it impressive WordPress statistics 2022:
  • WordPress powers more than 43% of all websites on the internet where 38% of top 10,000 Websites are built with WordPress including big brand names e.g. Disney, Sony, Facebook, and more.
  • It holds nearly 65% of CMS market share with averagely 1000+ new sites are built each day using WordPress.
  • WordPress features 65,000+ large plugin & extensions ecosystem and WooCommerce is installed on more than 5 million websites.

Based on the latest news, WordPress vulnerabilities more than doubled and thus, alarming all the website owners seriously look into this issue and have their websites consistently updated to avoid being hacking issue.

Regular maintenance to update and backup your WordPress is indeed necessity. Think about opportunities cost of your website downtime! Besides, if your website being hacked, you still have the latest version to restore.

Having consistent website maintenance is not only for improving Security, but it also assists in Site Speed, Site Traffic and UX. It also ensure efficiency because your site is updated to the latest technology. Staging site is provided in maintenance package so testing of any updated will not be harmful and without affecting the original site.

Therefore, if website downtime is a big issue for your organisation, you should consider start website maintenance plan and treat website maintenance cost as part of your business investment. And, we have different website maintenance packages to suit your needs.

App development for ultimate user experience

Mobile app is super popular nowadays and has brought many companies to big success. A lot of business has dreamed of setup own app, but stopped by the high cost for having both android and IOS app. Besides, most of them have the ideas, but do not have assistance with the guideline in order to do a thoroughly plan from the beginning until the completion with app launching.

At Karuna, we have the most comprehensive team for app development. Our app development team covers end-to-end development of mobile apps, from business analysis and UI/UX design to mobile application testing and deployment or online market publication.


Check out our portfolios or reach out or sales representative to demonstrate our solutions, methodologies and how we implement ultimate user experience through out our app development process. Last but no least, our teams master 3 popular cross platform applications for both Android and iOS to save your cost and time.


Digital experience that generate more leads with our digital marketing services

Are you worried on how to get more traffic, how to convert that traffic into sales, determine which channels will provide the best return and how to make sense of all the clutter? Then imagine a whole team of digital agency to get you all the new business you’ll ever need — and more. Our team not only consists of  web designer and programmer, but also professional in marketing and engineer.

Every digital marketing project, we will draft a proposal with the marketing mix and sales funnel timeline according to the industries, competitiveness, the market segment,  client’s core competency and the product life cycle.    The objective and strategies was formed to facilities the best user experience for gaining online purchase, repeat customers and brand loyalty.


Creation of a big brand, start from a good logo design

Our graphic designers will try to understand your business, mission and vision, and target market. This is to capture the business ideas and integrate these ideas with your new logo as your corporate identity.

Our designers customize your logo based on the principle that “a good logo is not about what one likes or dislikes, it’s about what works”. There is no perfect logo, but depend how you utilise it to carry the message to your target audience.

We have different logo design packages for your consideration, which can add on with the design of your business cards or can be comprehensive as providing Visual Brand Identity Guideline.

Basically, Karuna digital agency has a full-service capacities to prepare your online business until execution, support and enhancements.


You found a web tech expert here. Start with a free quote

Fill in the enquiry form for the digital solutions you interested in, our Sales representative will contact you the soonest.

Karuna digital agency Malaysia, your truly partners for digitalisation

Get to know more about us, Karuna digital agency based in Kuching, Sarawak.

Our Products

Today, KARUNA digital agency is capable to offer complete digital solutions that peace your mind and power your business to the next level. Our team won Malaysia Website Awards for the Commercial Site of the Year 2017, and for the Personal Site of the Year 2019.

Today, our company went beyond its limit and started software development. Our team believes in “Creating Experience Through Code”. We design, create and develop innovative solutions adapted to the community and business needs. Below are some Karuna’s products.

Courselog e-Learning Portal


Helios LMS